Breaking News

Samsung, how is your customer service to make a difference

When a user contacts the samsung customer service, you can do it for many reasons. Whether it’s because you want more information about a product, or if you need help in the configuration process, Samsung offers all the necessary tools to solve any doubt or problem.

As indicated César Queipo, Director of the after-sales service of Samsung Electronics Iberia,We do not work only in the resolution of incidents, but our objective is to accompany the client in all the needs that may arise in their day to day. In fact, in most cases, customers contact us because they want more information about our products or after-sales services, they need help getting started, etc.”

Prepared to respond to any customer request

With more than 30 years operating in Spain, Samsung knows that customer service is vital to offer a good shopping experience. In addition, with such a wide and varied catalog, you need to have all the tools with which you can solve any doubt or problem.

Samsung Technical Service

To do this, Samsung has created a complete network of technical services that give total coverage to all its clients through specialized agents and technicians in order to offer the best customer service.

Just take a look at the samsung customer service websitewhere you will find all the contact channels.

The company has adapted to the new digital trends, so in addition to offering more traditional contact options, it also offers other channels such as WhatsApp, the latest channel incorporated that makes communication considerably easier.

A service adapted to all users

One of the details that make the difference and that make Samsung’s commitment to its customers clear, we see in its contact channel for deaf or hearing impaired people.

To do this, they offer the possibility of contacting one of their interpreters in real time by videoconference, thus facilitating technical support in Spanish or Catalan sign language, breaking down all barriers to provide all customers with the best experience.

Samsung service personnel

Continuing with the benefits of Samsung customer service, say that they have added new diagnostic tools to provide a precise service that meets the needs of the most demanding users.

When a device needs to be repaired, the first thing is to carry out an examination of the product, and for this we have several options that go through remote connection to the equipment for its revision, which is an advantage for the client because they do not need to travel or visit him”, says Cesar Queipo.

In the event that the product is under warranty, will be repaired free of charge and returned to the customer in the shortest possible time. Once the warranty period has ended, Samsung facilitates the repair through its website, offering the customer advantages such as knowing the price of the repair in advance, and having the brand’s repair guarantee and its official technical services.

What happens if the customer does not want to repair his product and prefers to purchase a new one? well what Samsung will invite you to its loyalty program where you can purchase a new product with interesting advantages.

About admin

Check Also

The Surreal Day George Best And Bobby Charlton Lost To Man City… At CRICKET!

Ronaldo, caught De Bruyne, threw Haaland. Strange as that may sound, the prospect of Sunday’s …

Leave a Reply

Your email address will not be published.

Ads Blocker Image Powered by Code Help Pro

Ads Blocker Detected!!!

We have detected that you are using extensions to block ads. Please support us by disabling these ads blocker.

Powered By
Best Wordpress Adblock Detecting Plugin | CHP Adblock